Service Delivery:

• Supports transitions and knowledge transfer, monitoring critical deliverables
• Operational oversight to provide services at expected levels with a clear customer focus, including handling the exceptions. Provides functional guidance to the team members. Interacts proactively within FRA and Business Functions to ensure accurate accounting, and financial reporting. Resolve all escalated issues and disputes.
• Collaborates with key stakeholders, including accounting authorities/auditors
• Serves as a Subject Matter Expert for related policies and processes
• Actively initiate and participate in improvements to sustain a highly effective and efficient process, and realize cost reduction opportunities including areas to standardize processes to optimize investments made in global ERP/SAP systems and financial services
• Support the measurement and delivery of service levels and SLA/KPI targets
• Proactively challenge the Status Quo, making fact based recommendations

• Manage day-to-day activities:
  • Ensure proper document management for payment activities and fulfill NFCM & audit requirement.
  • Support Master Data Maintenance (TCM related) in collaboration with Business and other functions
  • Ensure proper accounting of financial transactions and accounting specific questions are well addressed and solved
  • Ensure the creation and maintenance of adequate accounting records to meet the requirements of local legislation and Novartis required standards
  • Perform payments activities, monitor payment error flag & payment rejection.
  • Apply Banking requirement & country regulations , in addition to Novartis standard payment policy & guidelines, ensuring timely payment disbursement

Key performance indicators:

• No unsatisfactory audit rating and timely execution of action plans
• Number of business special processes standardized/Deliver business benefits and productivity improvements as per target
• Customer satisfaction of service delivery and process specific KPIs in accordance with agreed SLAs
• Stable services incl. those of outsourced operations, no control issues
• Successful roll out of standard CORE systems and processes

Minimum Requirements:

• University level degree in Business Administration/ Economics/Finance or related field.

Work Experience:

• 4-6 years of Financial experience, with in-depth functional expertise in Payment execution
• Able to communicate fluently in English. Mandarin language skills are highly preferable as it may be required to support the respective markets.
• Demonstrated ability to work effectively in a multi-national, matrix organization
• Previous experience in managing Financial Services
• SAP knowledge

Skills:

• Compliance And Controls.
• Continuous Process Improvement.
• Critical Thinking.
• Analytical skills
• Good engagement and communication
• Stakeholder Management

Languages :

• English / Mandarin

Why Novartis:

Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us!

Learn more here: http://www.novartis.com/about/strategy/people-and-culture

You’ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. http://www.novartis.com/careers/benefits-rewards

Join our Novartis Network:

If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here:

http://talentnetwork.novartis.com/network